Support
ssid.ai · Drumworks Ventures FZ LLC
ssid.ai has no accounts and no chat bot. Every message below reaches a person, and we usually reply within two working days.
General help
Questions about the site, the free tools, the API, API keys or billing: support@ssid.ai. Include the page URL or the API request ID if you have one.
Wrong router login or MAC vendor
Every router page cites the manufacturer document it was taken from. If a default IP address, username or reset step is wrong, or a MAC prefix resolves to the wrong company, use the corrections form. It needs no name or email, and accepted fixes are logged in the dataset's audit trail.
ssid.ai in ChatGPT
In ChatGPT, ssid.ai answers three kinds of question, all read-only: how to log into or factory reset a router model, which company made a device from its MAC address (and whether the address is randomized), and whether a router model ships with a shared default password under the UK PSTI regime or the EU Cyber Resilience Act. The ChatGPT app cannot change any data; to report a mistake in an answer, use the corrections form above.
To stop using it, disconnect ssid.ai from the apps list in your ChatGPT settings. What ChatGPT sends us and how long we keep it is in the privacy policy.
Abuse and security
ssid.ai is reference information for people regaining access to equipment they own. To report misuse of the service or a security issue, email abuse@ssid.ai. See also the trust center.