BT Smart Hub 2

Default access and factory-reset steps, cited to the manufacturer.

For regaining access to a router you own or administer. If you didn't set it up, ask whoever did.

Login address: http://bthomehub.home
Gateway IP: 192.168.1.254
Username: — none —
Password: — on the device label —

The password is unique to your unit and printed on a sticker on the router (often labelled Password or Access Key).

There is no admin/admin default. Each BT Smart Hub 2 ships with a unique admin password printed on the pull-out settings card on the back (or the base label). The admin password is separate from the WiFi key.

Factory reset

To log in: connect to the hub, open a browser and go to bthomehub.home or 192.168.1.254, then enter the admin password. The admin password is on the pull-out settings card on the back of the hub (and on the base label). It is not your WiFi key. To factory reset: with the hub powered on, press and hold the recessed Reset button on the back for about 20 seconds until the lights flash; the hub reboots and all settings, including the admin password, revert to those printed on the card.

Source: BT Help — Set up or change the admin password on my BT Hubverified · updated 2026-07-13

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